Who We Are
UKMG are dedicated to keeping your personal information safe and confidential both online and offline. Please read through our Privacy and Cookies Policy to ensure you are aware of how UKMG obtains and uses your information and how we keep it safe.
This Privacy Statement will apply to your use of this Website, and booking systems. It will also apply when we provide services to you over the phone or at our office.
What personal data we collect and why we collect it
When you use our Website we may collect Personal Information from you. This Privacy Statement explains what Personal Information we collect and how we will only process this information to provide our services to you, to comply with our legal obligations, for the purposes of our legitimate business interests, namely to analyze the use of our Website to continually improve our business and your customer experience.
We will only use information from which you can be identified, such as your name, contact details and financial information which is provided to us, or otherwise obtained by us, as set out in this Privacy Statement. We will ensure that your Personal Information is handled in accordance with the Data Protection Legislation.
By visiting and/or contacting us, you acknowledge that we may collect, use and transfer your Personal Information as set out in this Privacy Statement. UKMG reserves the right to change this Privacy Statement from time to time and you should, therefore, check this page frequently to ensure that you are happy with any changes.
For the purposes of the Data Protection Legislation, we are deemed to be the “data controller” in respect of any Personal Information that you provide to us in connection with the operation of our business or which we otherwise obtain about you. Where you provide us with Personal Information to be shared with a third party who will provide services directly to you, for example, an activity provider, they shall also be a data controller of that information and you should review their own privacy statement for details as to how they will handle your Personal Information.
You can ask us to stop using some of your Personal Information at any time and have the right to ask us to delete some of the Personal Information that we hold about you. Just contact us at. 3 Linton Street, Leicester, LE5 5JB our website address is: firstname.lastname@example.org
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
Visitor comments may also be checked through an automated spam detection service.
We keep our contact forms submissions for a certain period for customer service purposes, but we do not use the information submitted to them for marketing purposes.
Newsletter Sign Up
As part of the registration process for our monthly newsletter, we collect personal information. We use that information to tell you about the information you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.
We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing us at email@example.com
When you purchase a ticket through at our Office or online, your name, address data, email and contact number will be stored in our system. Please be assured that we do not share your personal details with any other company without your consent..”
We may receive information from third parties who collect Personal Information from you and pass it on to us. For example, where a holiday is booked by an individual on your behalf, they may give us your Personal Information so that we can process the booking. Where this is the case the third party is responsible for ensuring that you are aware of this policy and that you are happy with the way in which your Personal Information will be used.
Third Party Agencies
We may share your Personal Information with other travel agencies particularly Skyes Cottages and Halal Bookings , and any other travel agencies where you have given us your explicit consent or it is necessary for the performance of the services you have requested or booked, or for us to comply with our legal obligations and for our legitimate business interests.
Where you purchase products from us, your card details will be shared with third parties as necessary to process your transaction. Any Personal Information you provide may be disclosed to a registered Credit Reference Agency which may keep a record of the information to comply with their own legal obligations. These measures are taken as extra protection for you, to ensure your online experience with us is as safe and secure as possible.
Some of the services on our Website and at our locations are delivered or served by third-party companies, in their own right or as our services providers or our agents, which may collect information about your use of the services. For example, where you have booked activities with us for a third-party activity provider, we will need to share your Personal Information with the relevant third party. Where this is the case, they shall be the data controller over such information and we advise you to read their own privacy statement as to how they will process your Personal Information.
If you choose to opt-in to such communications, we may send you information about other organisations’ goods and services. You may opt-out of receiving any marketing communications from third parties by following the instructions outlined in the communication, by contacting us on the details below or contacting the third party directly.
If we (or any part of us) enter into a joint venture or are sold, transferred to or merged with another business entity or if our business structure changes, your Personal Information may be disclosed to the new business partners or owners, so that they and we can continue to provide the services you have requested. Your Personal Information will still only be used in accordance with this Privacy Statement as in force from time to time.
We will obtain some limited children’s data when a child is a guest at one of our locations. If you are a child staying with us we may acquire details of your name, age and gender, your contact information and your dietary and medical requirements and conditions from your parent or guardian during the course of booking a holiday or checking in with us. We will only use this information in order to ensure that your stay with us is safe and comfortable and to help you to enjoy age-appropriate activities at our locations. We will securely destroy your data when we no longer have a lawful need to keep it and we will never use your Personal Information for marketing purposes. We ask that you only access or use our website under the supervision of your parent or guardian.
Links to Other Websites
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
When someone visits UKMG we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make and do not allow Google to make any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Cookies Policy below.
If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We collect and store information you submit to us when making a booking, for the purpose of reserving your requested spaces at our event and maintaining a record of attendance.
We collect and store information you submit to us about events (and corresponding locations) you would like to publish on our site.
Cookies are very small text files that, if you consent to it, are sent from our server to your browser and stored on your computer. Each time you return to our Website, your browser will provide cookies to our Website.
Most web browsers automatically accept cookies; consult your browser’s manual or online help if you want information on restricting or disabling the browser’s handling of cookies. If you disable cookies, you can still view the publicly available information on our website. If you are using a shared computer and you have cookies turned on, be sure to log off when you finish.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
What Rights you have over your Data
If you have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
We will retain your Personal Information for only as long as we require for the purposes for which it was collected. Once the relevant purpose has been satisfied, we will securely delete or anonymize your Personal Information.
You are entitled to view, amend, or delete the personal information that we hold. Email your request to firstname.lastname@example.org